Privacy Policy
​
By browsing our website, you confirm that you agree to our policy. If you do not agree, you must not use our website.
​
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us. Please read this Privacy Policy carefully to understand how we handle your personal data.
​
1. Information We Collect
​
We may collect the following categories of personal information:
​
1.1 Personal Identifiable Information (PII): This may include your name, address, phone number, email address, and other contact details.
1.2 Payment Information: If you engage our services, we may collect payment information such as credit card details or bank account information, as required to process payments.
1.3 Service Information: We may collect information related to the services you request, including maintenance requests, property details, and preferences.
1.4 Communication Information: Information from your communication with us, such as emails, messages, or telephone calls.
1.5 Website and Technical Information: We may collect data about your use of our website, including your IP address, browser type, device information, and website usage.
​
2. How We Use Your Information
​
We use your information for the following purposes:
​
2.1 Service Provision: To help with finding a suitable tradesperson for the call out service you request.
2.2 Customer Support: To respond to your inquiries and provide assistance.
2.3 Billing and Payment: To process payments and invoicing.
2.4 Communications: To send you service-related information, updates, and marketing materials with your consent.
2.5 Improvement of Services: To analyse and enhance our services, including our website and customer experiences.
2.6 Legal and Regulatory Compliance: To comply with legal obligations and assist in legal proceedings, if necessary.
​
3. How We Share Your Information
​
We may share your information with third parties in the following circumstances:
​
3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are contractually obligated to protect your information.
3.2 Legal Obligations: We may disclose your information to comply with legal or regulatory requirements, such as responding to court orders, subpoenas, or law enforcement requests.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to a new entity as part of the transaction.
​
4. Data Security
​
We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, and destruction. However, no data transmission or storage can be guaranteed to be 100% secure, and we cannot guarantee the security of your information.
​
5. Your Rights
​
You have the following rights regarding your personal data:
​
5.1 Access: You have the right to access the personal information we hold about you.
5.2 Rectification: You can request the correction of any inaccurate or incomplete information.
5.3 Erasure: You may request the deletion of your data under certain circumstances.
5.4 Withdrawal of Consent: If we rely on your consent for data processing, you have the right to withdraw it at any time.
​
6. Contact Us
​
If you have any questions, concerns, or requests, please contact us at:
​
Phone: 07404485302
Email: emergency-callout@outlook.com
​
7. Changes to this Privacy Policy
​
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
By using our services, you consent to the terms of this Privacy Policy.